Shipping policy
Last updated: 23 October 2026
1. Where we ship
Nova Q currently ships to addresses within India only. We do not ship internationally at this time.
2. Shipping charges
- Free shipping on orders of ₹499 and above.
- A flat shipping fee of ₹79 applies to orders below ₹499.
The shipping charge for your order is shown at checkout before you pay.
3. Dispatch and delivery time
- Orders are dispatched within 1–2 business days of payment confirmation (Monday to Saturday, excluding public holidays).
- Delivery usually takes 3–7 business days after dispatch, depending on your location. Remote areas may take longer.
- Delivery timelines are estimates. Delays caused by courier partners, weather, festivals or other events outside our control may occur, and we will help you track your parcel in such cases.
4. Order tracking
Once your order is dispatched, you will receive the courier name and tracking details by email/SMS. You can also check your order status from your account on our website.
5. Payment
All orders are prepaid. We accept UPI, credit and debit cards, net banking and wallets through our secure payment partner Razorpay. Cash on Delivery is not available.
6. Address and delivery issues
- Please make sure your shipping address, PIN code and phone number are correct. We are not responsible for delays or non-delivery caused by incorrect details.
- If a parcel is returned to us undelivered, we will contact you to arrange re-shipping (re-shipping charges may apply) or a refund as described in our Refund & Cancellation Policy.
- If your package looks tampered with or damaged at delivery, please refuse it and contact us immediately.
7. Contact
Nova Q
C-42, Hastiraj Society, Bapubhai Vashi Road, Navpada, Kamala Nagar, Vile Parle West, Mumbai, Maharashtra 400056, India
Email: shopnovaq@gmail.com
Phone / WhatsApp: +91 84249 17704
Website: thenovaq.in