Refund policy

Last updated: 23 October 2026

At Nova Q we check every piece before it is packed. This policy explains when you can cancel an order and when you are eligible for a replacement or refund.

1. Order cancellation

  • You can cancel your order before it is dispatched (orders are usually dispatched within 1–2 business days). Email us at shopnovaq@gmail.com or WhatsApp +91 84249 17704 with your order number.
  • Cancelled prepaid orders are refunded in full, including shipping charges, to the original payment method.
  • Once an order has been dispatched it cannot be cancelled.
  • Nova Q may cancel an order if a product is out of stock, the price or details were listed incorrectly, or the order appears fraudulent. In that case you will receive a full refund.

2. Returns

Because our products are low-priced fashion accessories and jewellery, worn close to the skin, we do not accept returns or exchanges for change of mind, size or style preference.

3. Damaged, defective or wrong items

We will replace or refund your item if it arrives damaged, defective, or is not the product you ordered. To be eligible:

  • Report the issue within 48 hours of delivery by email or WhatsApp with your order number.
  • Share a clear, continuous unboxing video (from opening the sealed package) and photos of the issue.
  • The item must be unused and in its original packaging.

Once we verify the claim (usually within 2 business days), we will send a replacement at no extra cost. If a replacement is not available, we will issue a full refund, including shipping charges paid for that item.

Do not accept a parcel that is visibly tampered with or damaged at delivery; refuse it and inform us immediately.

4. Refunds

  • Approved refunds are processed to the original payment method (UPI, card, net banking or wallet) within 5–7 business days of approval. Your bank may take additional time to reflect the amount.
  • We do not offer refunds as cash or to a different account.
  • For prepaid orders returned to us undelivered because of an incorrect address or the recipient being unavailable or refusing the parcel, we will refund the product value after deducting the shipping charges incurred.

5. Contact

For cancellations, replacements or refunds, contact us:

Nova Q
C-42, Hastiraj Society, Bapubhai Vashi Road, Navpada, Kamala Nagar, Vile Parle West, Mumbai, Maharashtra 400056, India
Email: shopnovaq@gmail.com
Phone / WhatsApp: +91 84249 17704
Website: thenovaq.in